Refund policy

We want you to be satisfied with your purchase. If you’re not completely happy, we’re here to help.

You may request a return within 30 days of receiving your order.

To be eligible, items must be unused and in their original condition.

If your item arrives damaged, defective, or incorrect, we will offer a full refund or replacement.

For other return requests, please contact us first and we will provide instructions.

Customers may be responsible for return shipping costs unless the item is faulty or incorrect.

If your order arrives damaged or there is an issue, please contact us within 7 days of delivery with photos so we can resolve it quickly.

For any questions or return requests, please contact us at:
info@gotrailpaw.com

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